📋 Role Overview
The Call Centre Executive will serve as the primary point of contact for bank customers, delivering superior customer service to both internal and external stakeholders. The successful candidate will handle inquiries, resolve complaints efficiently, maintain precise documentation, and continuously strive to elevate the bank’s service standards.
🔑 Key Responsibilities
- Customer Support: Handle incoming and outgoing customer calls professionally.
- Inquiry Resolution: Provide accurate information regarding banking products, services, and policies.
- Complaint Management: Resolve customer complaints and troubleshoot account or transaction issues effectively.
- Needs Assessment: Identify and understand customer needs to provide timely, positive solutions.
- Documentation: Maintain proper, detailed digital records of all customer complaints, requests, and interactions.
- Service Excellence: Adhere to banking service level agreements (SLAs) to optimise customer satisfaction.
🎓 Job Requirements
Education
- Bachelor’s Degree / Honours in any discipline from a reputed university.
Experience
- 1 to 3 years of professional experience.
- Mandatory Area of Experience: Prior experience in the Banking sector or a bank’s customer service division.
Additional Requirements
- Age Limit: 22 to 34 years old.
- Gender: Open to both Male and Female candidates.
- Skills: Strong verbal communication, active listening, problem-solving, and basic computer proficiency for documentation.
📍 Job Details & Compensation
- Salary: BDT 20,000 per month.
- Job Location: Anywhere in Dhaka City (based on bank posting requirements).
Interested candidates, please read the full details and apply through the email career@munshicorp.com